Beginning in early 2021, UNCG’s telephone services for faculty and staff began  moving from the Cisco Voice over IP (VoIP) platform to Microsoft Teams Voice. Teams Voice is a calling feature of Microsoft Teams that enables users to place and receive external phone calls through a computer or a Teams telephone.

Project Benefits

The move modernized UNCG’s telephone system to a fully mobile solution that is accessible from any device in any location with an internet connection. The University agreed to change the voice services funding model to be an institutional expense. This brought cost efficiencies to the University and significant savings to the departments. 

Expected cost of the project is $240,000 which will realize an estimated cost savings of $600,000 per year.

PROJECT TIMELINE

February 16, 2021

Teams Voice pilot

The pilot consisted of 100+ users

February 16, 2021
April 13, 2021

Migration Wave 1

300 users

April 13, 2021
April 27, 2021

Wave 2

600 users

April 27, 2021
May 11, 2021

Wave 3

450 users

May 11, 2021
May 18, 2021

Wave 4

Critical functions, unassociated with a single user (e.g. Police lines, Emergency Management lines, University Registrar Office lines, Financial Aid Call center)

May 18, 2021
June 8, 2021

Wave 5

400 users

June 8, 2021
June 29, 2021

Migration of remaining analog lines

June 29, 2021
June 30, 2021

VoIP-to-Teams migration complete

June 30, 2021
September 1, 2021

New session initiation protocol (SIP)-provider/phone-service migration

September 1, 2021
September 30, 2021

Call Center migration to Genesys Cloud

September 30, 2021

Fax service migration

Completion date to be determined

December 31, 2021

Project complete

December 31, 2021

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