In attendance:
Bob Shea, Vice Chancellor for Finance and Administration and Chief Financial Officer
Tina McEntire, Vice Chancellor for Enrollment Management
Terri Shelton, Vice Chancellor for Research and Engagement
Donna Heath, Vice Chancellor for Information Technology Services and Chief Information Officer
Julia Jackson-Newsom, Associate Vice Chancellor for Strategy and Policy
Casey Forrest, Chief Information Security Officer, ITS
Topic: Year-end open housekeeping items.
Decision: An ESC website will be built and published to campus that provides open transparency for committee decisions by the end of Q1 2021.
Decision: The IT Governance Manual will be updated and re-circulated for signatures by the end of Q1 2021.
Decision: Enterprise project and resource management will be fully operationalized by Academic Affairs, Finance and Administration, Enrollment Management and Information Technology Services in the ServiceNow Platform with the common end goal of making “single pane of glass” decision-making data available to Executive Leadership.
Decision: Secure Desktop for Banner implementation by the end of Q1 2021 pending functionality sign-off from functional user teams.
Decision: Operating standards for application lifecycle management, technology infrastructure support and project management will be developed, operationalized and enforced for both central and distributed staff by the end of Q2 2021.
Topic: Steering Team for the IDT and membership change.
Decision: The ESC and IDT teams will meet weekly to ensure close executive leadership support and engagement in progression of team goals.
Topic: New Service Desk (6-TECH) Hours.
Decision: Beginning January 4, 2021, ITS will be modifying the hours for the 6-TECH service desk to Monday through Friday 7:30am to 7:00pm. (The current schedule is Mon-Thur 7a to 10p, and Fri 7a to 8p). 6-TECH will also begin to follow the same holiday schedule as the University. (Currently, 6-TECH is staffed MLK Day, Memorial Day, Independence Day, Labor Day, the day after Thanksgiving, all the Winter holidays, except Christmas Day, including the days the University is closed). Any calls or emails received by 6-TECH after 7pm, will be responded to asap the next business day. Any emergency issues will continue to be handled by the after-hours incident process that ITS has followed for the past year. These changes will not impact the ability for faculty to get in-classroom help after 7pm – that service is staffed by a separate group.